TECH SUPPORT HUB SERVICES
SUBSCRIPTION DETAILS
SERVICES
ESSENTIAL
(Getting The Basics Right)
ADVANCED
(For Great Value)
ELITE
(Ensure Peak Performance)
Device Troubleshooting
Level 1 Software (OEM) Support
Escalated Technical Support
Dedicated Case Manager
End-To-End Case Management
Next Business Day Onsite Services ³
Asset Management Reporting
Temporary Device Replacement
Operating System & Drivers
Support for Common Applications
Printer & Scanner Configuration
User Profile & Permission Management
Network And Endpoint Security
Onsite Preventive Maintenance
Bi-annual ²
Monthly
Basic Deployment (Manual Setup)
Out-of-box &
startup setup
Out-of-box &
startup setup
Advanced Deployment
Endpoint Data Migration
Subscription
(Monthly price per device)
BUNDLED WITH RENTALWORKS LEASED DEVICES
RM 10
RM 40 1
Remarks
- Full Service Included
- Virtual Assistance
- Not Included
1 Minimum 30 devices required to qualify for Elite Package
2 Minimum 30 devices coverage to qualify for Bi-annual onsite preventive maintenance
3 Full onsite service available for Elite subscriptions and Rentalworks pre-loved devices. For Essential and Advanced subscribers, Rentalworks supports by coordinating with external on-site service professionals.
Want to elevate your IT experience?
Contact us today and let us show you how our personalized support can unlock the potential of your devices to keep you productive.
FAQ
The Tech Support Hub is a service provided by Rentalworks that offers expert technical support to optimize, repair, and maintain your devices, ensuring they operate at peak performance. Our skilled technicians are professionally trained and certified, ready to assist you whenever needed.
The Tech Support Hub offers three subscription plans: Essential, Advanced, and Elite. Services included in the table above.
- Essential: Basic support including device troubleshooting and level 1 software support.
- Advanced: Additional services like escalated technical support, dedicated case management, and bi-annual preventive maintenance
- Elite: Comprehensive support with all Advanced services plus next business day onsite services, monthly preventive maintenance, and advanced deployment options
- Essential: Bundled with Rentalworks Leased Devices
- Advanced: RM 10 per device per month
- Elite: RM 40 per device per month (Minimum 30 devices required to qualify)
All Rentalworks leased devices come bundled with the Tech Support Hub services, ensuring you have access to our support without any additional cost.
You can reach out to us at support@rentalworks.com.my. If you are a subscriber, your dedicated case manager will assist you directly
You can upgrade your subscription plan at any time by contacting your dedicated case manager or reaching out to us at support@rentalworks.com.my.
We also provide productivity, cyber security, device management, and backup solutions as authorized resellers and licensed partners of leading software solutions. We handle all setup and configuration, allowing you to be productive right away.