Endpoint Data Migration
Simplify your data management and transfer processes with our comprehensive solutions. We help you migrate end-user data (including email archives and data stored on hard disks) from one device to another, transfer and retrieve end-user data to the cloud. Additionally, we help you do peer-to-peer data transfers so that you can easily share information among team members.
Advanced Deployment
Experience an efficient deployment process for more advanced systems. We utilize Microsoft Autopilot for seamless setup, while leveraging the 365 portal to deploy applications smoothly. We also help you install and setup Master Windows, allowing for easy imaging by converting the master drive. Additionally, we help you clone end-user devices, so you can switch seamlessly to new devices.
Basic Deployment (Manual Setup)
With our on-site deployment service, we handle everything from installing common applications to setting up emails, configuring printers and scanners. We take care of the technical details, so you can quickly get up and running with your new system.
Onsite Preventive Maintenance
Our IT support services encompass various essential tasks to minimise downtime. These include connectivity checks for your ISP and network points to ensure seamless network access; CHKDSK to address potential issues with end-user hard drives; regular anti-virus pattern updates and thorough scanning to protect from malware; and data backup (requiring backup software) to safeguard your data. For any other IT issues, just give us a call.
Network And Endpoint Security
Get seamless support for network-related challenges, including LAN, Wi-Fi, and Internet/ISP issues. We offer professional assistance for installing and setting up Anti-Virus, Anti-Malware, Endpoint Security, and Windows Firewall (license charges apply). Additionally, we specialize in network infrastructure management, covering L2 switches, routers, and Wi-Fi access points.
User Profile & Permission Management
We take the hassle out of setting up new Microsoft 365 accounts. We’ll support you in various tasks such as joining Active Directory, managing user profiles, credentials, and group policies. Additionally, we offer expert coordination for email hosting user accounts, end-user permissions, backup data, and encryption keys for a secure and streamlined experience.
Printer & Scanner Configuration
Simplify your printing experience with our printer and scanner configuration services. We provide expert support for your devices (laptops, desktops, mobile phones, tablets) to get them connected to your printers and scanners. We also help you resolve printing and scanning issues, and solve printer sharing problems.
Support for Common Applications
Enjoy Grab and Go convenience, because we help you install, reinstall and activate the most widely used applications* including (license charges apply):
Operating System & Drivers
We handle all your Windows OS and driver needs, leaving you with a seamlessly functioning system tailored to your preferences. Whether you need help with Windows OS and driver reinstallation; Windows setup, reset, or reformatting; or OS configuration and settings, you get easily get support from our expert team via phone or remote support.
Temporary Device Replacement
Equipment issues shouldn’t hinder your operations. Our solution allows you to minimise downtime and ensure uninterrupted business continuity. This service is only available for devices under Rentalworks’ Leasing Programs.
Asset Management Reporting ⁴
Seamlessly track, organize, and optimize your IT assets with our smart monitoring and management system. Enjoy complimentary access for up to 3 users, with a minimum of 20 devices. Add additional users, for just SGD 11 each, ensuring affordable scalability as your business grows.
Next Business Day Onsite Services ³
Our goal is to resolve cases by the business day, for cases reported before 3pm. After that, cases will be resolved within 2 business days for onsite support. Our full onsite support is available for Elite subscriptions and are bundled with Rentalworks preloved devices. For Advanced and Essential subscriptions, we support by helping you coordinate with the device manufacturer’s onsite service team.
End-To-End Case Management
With our dedicated support system, your ticket will receive the personal attention of a case manager who will stay on your case until it is resolved. You also receive timely updates to keep you informed every step of the way.
Dedicated Case Manager
Call our service desk or shoot us an email to connect directly to our service team. For urgent matters, our hotline number is at your disposal. Each case is assigned to a single IT expert, who will stay on your case until it is resolved.
Escalated Technical Support
Rest assured that our Level 2 Support is readily available to tackle more challenging technical issues. Our case management system ensures seamless coordination and timely resolution if you need to escalate your case to more complex support.
Level 1 Software (OEM) Support
Our experts are just a phone call away to help resolve your IT issues. Or you could allow our technicians to access your device remotely to address the problem. Optimize your system's performance with our system utilities and applications ensuring prompt resolution to your issues.
Device Troubleshooting
Experience hassle-free troubleshooting via phone consultation, or allow our technicians to access your device remotely. When remote solutions aren't enough, we’ll come to you for on-site assistance. If all else fails, we will help you coordinate with the manufacturer for warranty support.
