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On Time,
Every Time
Keep your operations - and your productivity - running smoothly with our on-the-dot turnaround times.
Experienced
Experts
All our tech support experts have depth and breadth of experience, and are up-to-date with the latest solutions to help you keep your devices in top condition.
No Upfront
Cost
Our monthly subscription-based service means you only need to pay for the services you need, whenever you need them.
Dedicated Case Manager
You only need to refer to one person, who will walk you through the entire process until your case is resolved.
About Rentalworks
Tech Support Hub
If you need to optimize, repair, or maintain your devices, our skilled technicians are just a tap away. All our experts are professionally trained and certified. While they have years of experience, they are constantly upgrading their skills to stay ahead of the game.
Whether you lease a device from us, or you are a service subscriber, we’ll help you ensure your devices are operating at peak performance, enabling you to focus on what matters most – your business or personal pursuits.
TECH SUPPORT HUB SERVICES
SUBSCRIPTION DETAILS
SERVICES
ESSENTIAL
(Getting The Basics Right)
ADVANCED
(For Great Value)
ELITE
(Ensure Peak Performance)
Device Troubleshooting
Level 1 Software (OEM) Support
Escalated Technical Support
Dedicated Case Manager
End-To-End Case Management
Next Business Day Onsite Services ³
Asset Management Reporting
Temporary Device Replacement
Operating System & Drivers
Support for Common Applications
Printer & Scanner Configuration
User Profile & Permission Management
Network And Endpoint Security
Onsite Preventive Maintenance
Bi-annual ²
Monthly
Basic Deployment (Manual Setup)
Out-of-box &
startup setup
Out-of-box &
startup setup
Advanced Deployment
Endpoint Data Migration
Subscription
(Monthly price per device)
BUNDLED WITH RENTALWORKS LEASED DEVICES
RM 10
RM 40 1
Remarks
- Full Service Included
- Virtual Assistance
- Not Included
1 Minimum 30 devices required to qualify for Elite Package
2 Minimum 30 devices coverage to qualify for Bi-annual onsite preventive maintenance
3 Full onsite service available for Elite subscriptions and Rentalworks pre-loved devices. For Essential and Advanced subscribers, Rentalworks supports by coordinating with external on-site service professionals.
WHAT OUR CLIENTS SAY ABOUT US
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Tech Support Concierge for Advanced & Elite Subscribers
We Have What You Need
If you need additional applications on top of your subscription plan to take your IT system to the next level of performance, we are authorized resellers and licensed partners of the world’s leading software solutions. We make life easy for you by handling it all on our end, so you can just collect your devices and be productive right away.
Productivity
Cyber Security
Device Management
Backup Solutions
Productivity
Microsoft 365
The world’s favourite suite of productivity tools on the cloud. Enjoy seamless access to familiar applications, real-time collaboration features, and advanced security measures, so that your team achieves more
Cyber Security
SECURAZE
As many IT solutions depend on cloud, Internet of Things (IoT), and ERP integrations, enterprises need robust data protection. With a certified erasure process that comes with a tamper-proof audit trail, you can securely sanitize every IT asset for reuse, resell or repurpose.
WithSecure
Protect sensitive information and defend against digital threats with AI-driven protection. Experts identify business risks and provide rapid response by proactively hunting for threats and confronting live attacks to secure endpoints and cloud collaboration.
Absolute
The Absolute Security Solution provides resilient, intelligent protection for endpoint devices in hybrid work environments with firmware-embedded technology that ensures continuous security against tampering. It features real-time threat detection, self-healing, remote management, flexible deployment, secure boot, data encryption, and automated compliance reporting.
Device Management
Rentalworks Asset Management System
Manage and track your IT assets from procurement to retirement. Our in-house designed system streamlines asset lifecycles, centralizes information, and enhances visibility, enabling you to optimize your asset utilization and ensure compliance.
HP TechPulse
A multivendor print management platform that gives you the true cost of printing within your organization so you have the information you need to reduce costs and improve end-user convenience.
Lenovo Device Intelligence (LDI) Plus
Optimize IT infrastructure, enhance device productivity, and pinpoint hardware and systemic issues before they occur for a more efficient and secure computing environment. AI provides predictive insights to help enterprise IT admins ensure device performance, health, and security across the organisation.
Backup Solutions
Synology
A reliable and comprehensive solution for protecting your valuable data. Manage backup tasks for physical and virtual environments from a centralized dashboard to keep data and services always available.
Acronis
The award-winning leader in cyber protection keeps your data safe and secure in the cloud with robust cyber protection that meets any challenge.
Want to elevate your IT experience?
Contact us today and let us show you how our personalized support can unlock the potential of your devices to keep you productive.
FAQ
The Tech Support Hub is a service provided by Rentalworks that offers expert technical support to optimize, repair, and maintain your devices, ensuring they operate at peak performance. Our skilled technicians are professionally trained and certified, ready to assist you whenever needed.
The Tech Support Hub offers three subscription plans: Essential, Advanced, and Elite. Services included in the table above.
- Essential: Basic support including device troubleshooting and level 1 software support.
- Advanced: Additional services like escalated technical support, dedicated case management, and bi-annual preventive maintenance
- Elite: Comprehensive support with all Advanced services plus next business day onsite services, monthly preventive maintenance, and advanced deployment options
- Essential: Bundled with Rentalworks Leased Devices
- Advanced: RM 10 per device per month
- Elite: RM 40 per device per month (Minimum 30 devices required to qualify)
All Rentalworks leased devices come bundled with the Tech Support Hub services, ensuring you have access to our support without any additional cost.
You can reach out to us at support@rentalworks.com.my. If you are a subscriber, your dedicated case manager will assist you directly
You can upgrade your subscription plan at any time by contacting your dedicated case manager or reaching out to us at support@rentalworks.com.my.
We also provide productivity, cyber security, device management, and backup solutions as authorized resellers and licensed partners of leading software solutions. We handle all setup and configuration, allowing you to be productive right away.
Have questions? We’ve got the answers!
Submit this form or text us via WhatsApp