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Stay In Peak Productivity With Our Expert IT Services
Unlock the full potential of your IT devices, whether you're a business professional looking to enhance productivity or a tech enthusiast seeking seamless performance.
Rest Assured With Our Advanced Tech Support
With our Advanced tech support services, you can have peace of mind that your next level IT needs will be met with our timely and reliable solutions.
Have Ultimate Confidence With Our Elite Tech Support
Minimise your downtimes and maximise your productivity with our top-tier services, offering the ultimate in IT support.
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On Time,
Every Time

Keep your operations - and your productivity - running smoothly with our on-the-dot turnaround times.


All our tech support experts have depth and breadth of experience, and are up-to-date with the latest solutions to help you keep your devices in top condition.

No Upfront

Our monthly subscription-based service means you only need to pay for the services you need, whenever you need them.

Dedicated Case Manager

You only need to refer to one person, who will walk you through the entire process until your case is resolved.

About Rentalworks
Tech Support Hub

If you need to optimize, repair, or maintain your devices, our skilled technicians are just a tap away. All our experts are professionally trained and certified. While they have years of experience, they are constantly upgrading their skills to stay ahead of the game.

Whether you lease a device from us, or you are a service subscriber, we’ll help you ensure your devices are operating at peak performance, enabling you to focus on what matters most – your business or personal pursuits.




(Getting The Basics Right)


(For Great Value)


(Ensure Peak Performance)

Device Troubleshooting

Level 1 Software (OEM) Support

Escalated Technical Support

Dedicated Case Manager

End-To-End Case Management

Next Business Day Onsite Services ³

Asset Management Reporting

Temporary Device Replacement

Operating System & Drivers

Support for Common Applications

Printer & Scanner Configuration

User Profile & Permission Management

Network And Endpoint Security

Onsite Preventive Maintenance

Bi-annual ²


Basic Deployment (Manual Setup)

Out-of-box &
startup setup

Out-of-box &
startup setup

Advanced Deployment

Endpoint Data Migration


(Monthly price per device)


RM 10
RM 40 1


1   Minimum 30 devices required to qualify for Elite Package
2   Minimum 30 devices coverage to qualify for Bi-annual onsite preventive maintenance
3   Full onsite service available for Elite subscriptions and Rentalworks pre-loved devices. For Essential and Advanced subscribers, Rentalworks supports by coordinating with external on-site service professionals.


Fast Service and follow up!
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Ticket ID ISD-3246
Log Date 20 July 2023
Thank you for the support. Looking forward to continuing the collaborative service with Rentalworks.
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Ticket ID ISD-3096
Log Date 7 June 2023
Thank you for quick service and good response for our support ticket.
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Ticket ID ISD-3060
Log Date 1 June 2023
Thank you very much for your kind assistance on our issues faced with Outlook.
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Ticket ID ISD-2320
Log Date 27 July 2023
Rentalworks technical support team is very knowledgeable and was able to resolve our problem very quickly.
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Ticket ID ISD-2116
Log Date 30 December 2022
The IT support technician provided timely support and helped us solve our problems.
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Ticket ID ISD-2331
Log Date 17 May 2023

Tech Support Concierge for Advanced & Elite Subscribers

We Have What You Need

If you need additional applications on top of your subscription plan to take your IT system to the next level of performance, we are authorized resellers and licensed partners of the world’s leading software solutions. We make life easy for you by handling it all on our end, so you can just collect your devices and be productive right away.

Want to elevate your IT experience?

Contact us today and let us show you how our personalized support can unlock the potential of your devices to keep you productive.

Have questions? We’ve got the answers!

Submit this form or text us via WhatsApp