On Time,
Every Time
Keep your operations - and your productivity - running smoothly with our on-the-dot turnaround times.
Experienced
Experts
All our tech support experts have depth and breadth of experience, and are up-to-date with the latest solutions to help you keep your devices in top condition.
No Upfront
Cost
Our monthly subscription-based service means you only need to pay for the services you need, whenever you need them.
Dedicated Case Manager
You only need to refer to one person, who will walk you through the entire process until your case is resolved.
About Rentalworks
Tech Support Hub
If you need to optimize, repair, or maintain your devices, our skilled technicians are just a tap away. All our experts are professionally trained and certified. While they have years of experience, they are constantly upgrading their skills to stay ahead of the game.
Whether you lease a device from us, or you are a service subscriber, we’ll help you ensure your devices are operating at peak performance, enabling you to focus on what matters most – your business or personal pursuits.
TECH SUPPORT HUB SERVICES
SUBSCRIPTION DETAILS
SERVICES
ESSENTIAL
(Getting The Basics Right)
ADVANCED
ELITE
Device Troubleshooting
Experience hassle-free troubleshooting via phone consultation, or allow our technicians to access your device remotely. When remote solutions aren't enough, we’ll come to you for on-site assistance. If all else fails, we will help you coordinate with the manufacturer for warranty support.
Device Troubleshooting
Level 1 Software (OEM) Support
Our experts are just a phone call away to help resolve your IT issues. Or you could allow our technicians to access your device remotely to address the problem. Optimize your system's performance with our system utilities and applications ensuring prompt resolution to your issues.
Level 1 Software (OEM) Support
Escalated Technical Support
Rest assured that our Level 2 Support is readily available to tackle more challenging technical issues. Our case management system ensures seamless coordination and timely resolution if you need to escalate your case to more complex support.
Escalated Technical Support
Dedicated Case Manager
Call our service desk or shoot us an email to connect directly to our service team. For urgent matters, our hotline number is at your disposal. Each case is assigned to a single IT expert, who will stay on your case until it is resolved.
Dedicated Case Manager
End-To-End Case Management
With our dedicated support system, your ticket will receive the personal attention of a case manager who will stay on your case until it is resolved. You also receive timely updates to keep you informed every step of the way.
End-To-End Case Management
Next Business Day Onsite Services ³
Our goal is to resolve cases by the business day, for cases reported before 3pm. After that, cases will be resolved within 2 business days for onsite support. Our full onsite support is available for Elite subscriptions and are bundled with Rentalworks preloved devices. For Advanced and Essential subscriptions, we support by helping you coordinate with the device manufacturer’s onsite service team.
Next Business Day Onsite Services ³
Asset Management Reporting ⁴
Seamlessly track, organize, and optimize your IT assets with our smart monitoring and management system. Enjoy complimentary access for up to 3 users, with a minimum of 20 devices. Add additional users, for just SGD 11 each, ensuring affordable scalability as your business grows.
Asset Management Reporting
Temporary Device Replacement
Equipment issues shouldn’t hinder your operations. Our solution allows you to minimise downtime and ensure uninterrupted business continuity. This service is only available for devices under Rentalworks’ Leasing Programs.
Temporary Device Replacement
Operating System & Drivers
We handle all your Windows OS and driver needs, leaving you with a seamlessly functioning system tailored to your preferences. Whether you need help with Windows OS and driver reinstallation; Windows setup, reset, or reformatting; or OS configuration and settings, you get easily get support from our expert team via phone or remote support.
Operating System & Drivers
Support for Common Applications
Enjoy Grab and Go convenience, because we help you install, reinstall and activate the most widely used applications* including (license charges apply):
- Office/ Microsoft 365 application
- Adobe application
- Google application
- PDF tools (Ex: Adobe Acrobat, PDFTK Builder, PDF-XChange)
- Remote Desktop application (Ex: TeamViewer, Any Desk, UltraViewer, MS Remote Desktop)
- Online conference application (Ex: Skype, Zoom, Teams)
- Compression application (Ex: WinRAR, WinZip, 7-Zip)
- Multimedia Player (Ex: k-lite codec, Windows media player, VLC)
- Internet browser (Ex: Google Chrome, Internet Explorer, Mozilla Firefox, Microsoft Edge)
Support for Common Applications
Printer & Scanner Configuration
Simplify your printing experience with our printer and scanner configuration services. We provide expert support for your devices (laptops, desktops, mobile phones, tablets) to get them connected to your printers and scanners. We also help you resolve printing and scanning issues, and solve printer sharing problems.
Printer & Scanner Configuration
User Profile & Permission Management
We take the hassle out of setting up new Microsoft 365 accounts. We’ll support you in various tasks such as joining Active Directory, managing user profiles, credentials, and group policies. Additionally, we offer expert coordination for email hosting user accounts, end-user permissions, backup data, and encryption keys for a secure and streamlined experience.
User Profile & Permission Management
Network And Endpoint Security
Get seamless support for network-related challenges, including LAN, Wi-Fi, and Internet/ISP issues. We offer professional assistance for installing and setting up Anti-Virus, Anti-Malware, Endpoint Security, and Windows Firewall (license charges apply). Additionally, we specialize in network infrastructure management, covering L2 switches, routers, and Wi-Fi access points.
Network And Endpoint Security
Onsite Preventive Maintenance
Our IT support services encompass various essential tasks to minimise downtime. These include connectivity checks for your ISP and network points to ensure seamless network access; CHKDSK to address potential issues with end-user hard drives; regular anti-virus pattern updates and thorough scanning to protect from malware; and data backup (requiring backup software) to safeguard your data. For any other IT issues, just give us a call.
Onsite Preventive Maintenance
Bi-annual ²
Monthly
Basic Deployment (Manual Setup)
With our on-site deployment service, we handle everything from installing common applications to setting up emails, configuring printers and scanners. We take care of the technical details, so you can quickly get up and running with your new system.
Basic Deployment (Manual Setup)
Out-of-box &
startup setup
Out-of-box &
startup setup
Advanced Deployment
Experience an efficient deployment process for more advanced systems. We utilize Microsoft Autopilot for seamless setup, while leveraging the 365 portal to deploy applications smoothly. We also help you install and setup Master Windows, allowing for easy imaging by converting the master drive. Additionally, we help you clone end-user devices, so you can switch seamlessly to new devices.
Advanced Deployment
Endpoint Data Migration
Simplify your data management and transfer processes with our comprehensive solutions. We help you migrate end-user data (including email archives and data stored on hard disks) from one device to another, transfer and retrieve end-user data to the cloud. Additionally, we help you do peer-to-peer data transfers so that you can easily share information among team members.
Endpoint Data Migration
Subscription
(Monthly price per device)
BUNDLED WITH RENTALWORKS LEASED DEVICES
Remarks
- Full Service Included
- Virtual Assistance
- Not Included
WHAT OUR CLIENTS SAY ABOUT US
Leading Consultant in Singapore
Log Date 7 June 2023
Prominent Construction Company in Malaysia
Log Date 1 June 2023
Established Food Supplier in Singapore
Log Date 27 July 2023
Leading Construction Company in Singapore
Log Date 30 December 2022
Leading Software Company in Subang Jaya
Log Date 15 January 2024
Industry-Leading Argriculture Company in Malaysia
Log Date 24 January 2024
Reputable International School in Malaysia
Log Date 29 January 2024
Established ICT Company in Malaysia
Log Date 16 February 2024
Leading Early Childhood Education Company in Malaysia
Log Date 6 June 2024
Tech Support Concierge for Advanced & Elite Subscribers
We Have What You Need
If you need additional applications on top of your subscription plan to take your IT system to the next level of performance, we are authorized resellers and licensed partners of the world’s leading software solutions. We make life easy for you by handling it all on our end, so you can just collect your devices and be productive right away.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Microsoft365.png)
Microsoft 365
The world’s favourite suite of productivity tools on the cloud. Enjoy seamless access to familiar applications, real-time collaboration features, and advanced security measures, so that your team achieves more
![](https://rentalworks.com.my/wp-content/uploads/2023/06/dedoco_logo_RGB-768x140.png)
Dedoco
Digital signing made secure and easy. With the latest blockchain and cryptography technology, Dedoco provides a highly confidential, verifiable and integral digital signing option that effectively addresses modern day business and data security needs.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Securaze.png)
SECURAZE
As many IT solutions depend on cloud, Internet of Things (IoT), and ERP integrations, enterprises need robust data protection. With a certified erasure process that comes with a tamper-proof audit trail, you can securely sanitize every IT asset for reuse, resell or repurpose.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/WithSecure.png)
WithSecure
Protect sensitive information and defend against digital threats with AI-driven protection. Experts identify business risks and provide rapid response by proactively hunting for threats and confronting live attacks to secure endpoints and cloud collaboration.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/absolute-logo.png)
Absolute
The Absolute Security Solution provides resilient, intelligent protection for endpoint devices in hybrid work environments with firmware-embedded technology that ensures continuous security against tampering. It features real-time threat detection, self-healing, remote management, flexible deployment, secure boot, data encryption, and automated compliance reporting.
![](https://rentalworks.com.my/wp-content/uploads/2021/12/Rentalworks-Logo-new_30dec.png)
Rentalworks Asset Management System
Manage and track your IT assets from procurement to retirement. Our in-house designed system streamlines asset lifecycles, centralizes information, and enhances visibility, enabling you to optimize your asset utilization and ensure compliance.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/HP.png)
HP TechPulse
A multivendor print management platform that gives you the true cost of printing within your organization so you have the information you need to reduce costs and improve end-user convenience.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Lenovo.png)
Lenovo Device Intelligence (LDI) Plus
Optimize IT infrastructure, enhance device productivity, and pinpoint hardware and systemic issues before they occur for a more efficient and secure computing environment. AI provides predictive insights to help enterprise IT admins ensure device performance, health, and security across the organisation.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Synology.png)
Synology
A reliable and comprehensive solution for protecting your valuable data. Manage backup tasks for physical and virtual environments from a centralized dashboard to keep data and services always available.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Acronis.png)
Acronis
The award-winning leader in cyber protection keeps your data safe and secure in the cloud with robust cyber protection that meets any challenge.
Want to elevate your IT experience?
Contact us today and let us show you how our personalized support can unlock the potential of your devices to keep you productive.
FAQ
- Essential: Basic support including device troubleshooting and level 1 software support.
- Advanced: Additional services like escalated technical support, dedicated case management, and bi-annual preventive maintenance
- Elite: Comprehensive support with all Advanced services plus next business day onsite services, monthly preventive maintenance, and advanced deployment options
- Essential: Bundled with Rentalworks Leased Devices
- Advanced: RM 10 per device per month
- Elite: RM 40 per device per month (Minimum 30 devices required to qualify)
You can upgrade your subscription plan at any time by contacting your dedicated case manager or reaching out to us at support@rentalworks.com.my.
Have questions? We’ve got the answers!
Submit this form or text us via WhatsApp