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If you need to optimize, repair, or maintain your devices, our skilled technicians are just a tap away. All our experts are professionally trained and certified. While they have years of experience, they are constantly upgrading their skills to stay ahead of the game.
Whether you lease a device from us, or you are a service subscriber, we’ll help you ensure your devices are operating at peak performance, enabling you to focus on what matters most – your business or personal pursuits.
TECH SUPPORT HUB SERVICES
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SERVICES
ESSENTIAL
(Getting The Basics Right)
ADVANCED
ELITE
Device Troubleshooting
Experience hassle-free troubleshooting via phone consultation, or allow our technicians to access your device remotely. When remote solutions aren't enough, we’ll come to you for on-site assistance. If all else fails, we will help you coordinate with the manufacturer for warranty support.
Device Troubleshooting
Level 1 Software (OEM) Support
Our experts are just a phone call away to help resolve your IT issues. Or you could allow our technicians to access your device remotely to address the problem. Optimize your system's performance with our system utilities and applications ensuring prompt resolution to your issues.
Level 1 Software (OEM) Support
Escalated Technical Support
Rest assured that our Level 2 Support is readily available to tackle more challenging technical issues. Our case management system ensures seamless coordination and timely resolution if you need to escalate your case to more complex support.
Escalated Technical Support
Dedicated Case Manager
Call our service desk or shoot us an email to connect directly to our service team. For urgent matters, our hotline number is at your disposal. Each case is assigned to a single IT expert, who will stay on your case until it is resolved.
Dedicated Case Manager
End-To-End Case Management
With our dedicated support system, your ticket will receive the personal attention of a case manager who will stay on your case until it is resolved. You also receive timely updates to keep you informed every step of the way.
End-To-End Case Management
Next Business Day Onsite Services ³
Our goal is to resolve cases by the business day, for cases reported before 3pm. After that, cases will be resolved within 2 business days for onsite support. Our full onsite support is available for Elite subscriptions and are bundled with Rentalworks preloved devices. For Advanced and Essential subscriptions, we support by helping you coordinate with the device manufacturer’s onsite service team.
Next Business Day Onsite Services ³
Asset Management Reporting ⁴
Seamlessly track, organize, and optimize your IT assets with our smart monitoring and management system. Enjoy complimentary access for up to 3 users, with a minimum of 20 devices. Add additional users, for just SGD 11 each, ensuring affordable scalability as your business grows.
Asset Management Reporting
Temporary Device Replacement
Equipment issues shouldn’t hinder your operations. Our solution allows you to minimise downtime and ensure uninterrupted business continuity. This service is only available for devices under Rentalworks’ Leasing Programs.
Temporary Device Replacement
Operating System & Drivers
We handle all your Windows OS and driver needs, leaving you with a seamlessly functioning system tailored to your preferences. Whether you need help with Windows OS and driver reinstallation; Windows setup, reset, or reformatting; or OS configuration and settings, you get easily get support from our expert team via phone or remote support.
Operating System & Drivers
Support for Common Applications
Enjoy Grab and Go convenience, because we help you install, reinstall and activate the most widely used applications* including (license charges apply):
- Office/ Microsoft 365 application
- Adobe application
- Google application
- PDF tools (Ex: Adobe Acrobat, PDFTK Builder, PDF-XChange)
- Remote Desktop application (Ex: TeamViewer, Any Desk, UltraViewer, MS Remote Desktop)
- Online conference application (Ex: Skype, Zoom, Teams)
- Compression application (Ex: WinRAR, WinZip, 7-Zip)
- Multimedia Player (Ex: k-lite codec, Windows media player, VLC)
- Internet browser (Ex: Google Chrome, Internet Explorer, Mozilla Firefox, Microsoft Edge)
Support for Common Applications
Printer & Scanner Configuration
Simplify your printing experience with our printer and scanner configuration services. We provide expert support for your devices (laptops, desktops, mobile phones, tablets) to get them connected to your printers and scanners. We also help you resolve printing and scanning issues, and solve printer sharing problems.
Printer & Scanner Configuration
User Profile & Permission Management
We take the hassle out of setting up new Microsoft 365 accounts. We’ll support you in various tasks such as joining Active Directory, managing user profiles, credentials, and group policies. Additionally, we offer expert coordination for email hosting user accounts, end-user permissions, backup data, and encryption keys for a secure and streamlined experience.
User Profile & Permission Management
Network And Endpoint Security
Get seamless support for network-related challenges, including LAN, Wi-Fi, and Internet/ISP issues. We offer professional assistance for installing and setting up Anti-Virus, Anti-Malware, Endpoint Security, and Windows Firewall (license charges apply). Additionally, we specialize in network infrastructure management, covering L2 switches, routers, and Wi-Fi access points.
Network And Endpoint Security
Onsite Preventive Maintenance
Our IT support services encompass various essential tasks to minimise downtime. These include connectivity checks for your ISP and network points to ensure seamless network access; CHKDSK to address potential issues with end-user hard drives; regular anti-virus pattern updates and thorough scanning to protect from malware; and data backup (requiring backup software) to safeguard your data. For any other IT issues, just give us a call.
Onsite Preventive Maintenance
Bi-annual ²
Monthly
Basic Deployment (Manual Setup)
With our on-site deployment service, we handle everything from installing common applications to setting up emails, configuring printers and scanners. We take care of the technical details, so you can quickly get up and running with your new system.
Basic Deployment (Manual Setup)
Out-of-box &
startup setup
Out-of-box &
startup setup
Advanced Deployment
Experience an efficient deployment process for more advanced systems. We utilize Microsoft Autopilot for seamless setup, while leveraging the 365 portal to deploy applications smoothly. We also help you install and setup Master Windows, allowing for easy imaging by converting the master drive. Additionally, we help you clone end-user devices, so you can switch seamlessly to new devices.
Advanced Deployment
Endpoint Data Migration
Simplify your data management and transfer processes with our comprehensive solutions. We help you migrate end-user data (including email archives and data stored on hard disks) from one device to another, transfer and retrieve end-user data to the cloud. Additionally, we help you do peer-to-peer data transfers so that you can easily share information among team members.
Endpoint Data Migration
Subscription
(Monthly price per device)
BUNDLED WITH RENTALWORKS LEASED DEVICES
Remarks
- Full Service Included
- Virtual Assistance
- Not Included
WHAT OUR CLIENTS SAY ABOUT US
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Tech Support Concierge for Advanced & Elite Subscribers
We Have What You Need
If you need additional applications on top of your subscription plan to take your IT system to the next level of performance, we are authorized resellers and licensed partners of the world’s leading software solutions. We make life easy for you by handling it all on our end, so you can just collect your devices and be productive right away.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Microsoft365.png)
Microsoft 365
The world’s favourite suite of productivity tools on the cloud. Enjoy seamless access to familiar applications, real-time collaboration features, and advanced security measures, so that your team achieves more
![](https://rentalworks.com.my/wp-content/uploads/2023/06/dedoco_logo_RGB-768x140.png)
Dedoco
Digital signing made secure and easy. With the latest blockchain and cryptography technology, Dedoco provides a highly confidential, verifiable and integral digital signing option that effectively addresses modern day business and data security needs.
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SECURAZE
As many IT solutions depend on cloud, Internet of Things (IoT), and ERP integrations, enterprises need robust data protection. With a certified erasure process that comes with a tamper-proof audit trail, you can securely sanitize every IT asset for reuse, resell or repurpose.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Eset.png)
ESET
World-class cybersecurity solutions that features advanced detection technologies, proactive threat intelligence, and user-friendly interfaces. ESET keeps you one step ahead of cyber-threats without compromising device performance.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/WithSecure.png)
WithSecure
Protect sensitive information and defend against digital threats with AI-driven protection. Experts identify business risks and provide rapid response by proactively hunting for threats and confronting live attacks to secure endpoints and cloud collaboration.
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Absolute
The Absolute Security Solution provides resilient, intelligent protection for endpoint devices in hybrid work environments with firmware-embedded technology that ensures continuous security against tampering. It features real-time threat detection, self-healing, remote management, flexible deployment, secure boot, data encryption, and automated compliance reporting.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Rentalworks.png)
Rentalworks Asset Management System
Manage and track your IT assets from procurement to retirement. Our in-house designed system streamlines asset lifecycles, centralizes information, and enhances visibility, enabling you to optimize your asset utilization and ensure compliance.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/HP.png)
HP TechPulse
A multivendor print management platform that gives you the true cost of printing within your organization so you have the information you need to reduce costs and improve end-user convenience.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Lenovo.png)
Lenovo Device Intelligence (LDI) Plus
Optimize IT infrastructure, enhance device productivity, and pinpoint hardware and systemic issues before they occur for a more efficient and secure computing environment. AI provides predictive insights to help enterprise IT admins ensure device performance, health, and security across the organisation.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Synology.png)
Synology
A reliable and comprehensive solution for protecting your valuable data. Manage backup tasks for physical and virtual environments from a centralized dashboard to keep data and services always available.
![](https://rentalworks.com.my/wp-content/uploads/2023/06/Acronis.png)
Acronis
The award-winning leader in cyber protection keeps your data safe and secure in the cloud with robust cyber protection that meets any challenge.
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HP Probook 440 G10
Upgrade your business and take a big
step towards sustainability with
Rentalworks DaaS.
An interview with Alan Puah
7 Ways On How Technology Lifecycle Management Sectors Can Achieve Circularity by 2030
In this interview, we ask...
Mr. Alan Puah, founder and Group Managing Director of Rentalworks, and passionate member of our SGTech Circular Economy Workgroup, to share his thoughts and vision for how technology lifecycle management sectors can achieve circularity by 2030.
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In 2021, the SGTech Sustainability Steering Committee was formed to...
drive sustainability transformations across all technology industry verticals, through action plans that enable industry to take collective actions and be part of the solution to green- proof the future of Singapore’s domestic economy.
To-date, six Workgroups are actively addressing six areas of the sustainability problem, out of which Circular Economy and E-Waste & Packaging Workgroups are working collaboratively to drive business and community demand for sustainable IT assets usage and management practices.
Out of this collaboration arose SGTech’s eRevival Square Virtual Pledge in 2021, opened by Dr. Amy Khor, Singapore Senior Minister of State for Ministry of Sustainability and Environment. The Virtual Pledge brings together tech leaders to pledge their commitments to raising sustainable practices in IT assets use and management, thereby encouraging other businesses to step forth to do the same.
Among our first corporate pledgers is Rentalworks, a vibrant Singapore company with strong expertise in this area.
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Alan Puah, Founder and Managing Director of Rentalworks Group
“Businesses would need to accelerate adoption of operating models which are circular in nature in support of a sustainable green economy” – Alan Puah
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SGTech: We hear much about the term Circular Economy. The SG Green Plan sets circularity targets of Sustainable Living to be achieved in Singapore by 2030. This is also a UNSDG 12.5 which calls for countries to substantially reduce waste generation through prevention, reduction, recycling and reuse by 2030.
Q1: At a high level, what does it mean for the business community in Singapore?
Alan: The Circular Economy is an economic model which revolves around a restorative and regenerative design approach contrasting the traditional Linear Economy where it is based on a take-make-waste system on resources to make products. With Circular Economy, resources and products are processed to maintain their highest value for as long as possible and the elimination of waste is part of the production design process and business model from the beginning.
One of the five key pillars emboldened within The SG Green Plan 2030 is Sustainable Living which is ‘to make reducing carbon emissions, keeping the environment clean and saving resources and energy a way of life in Singapore’. The business community in Singapore could play a significant role with regards to saving resources and energy. This would entail extensive reviews and reengineering of practices to one that embraces circularity in processes, standards, solutions, and performance metrics.
Businesses would need to assess and adopt operating models which are circular in nature. To name a few, product-as-a-service (lease or pay-for-use), product life extension (repair, upgrade, resell) and circular supply chains (renewable, recyclable, and biodegradable resources) are models that would bring about immense economic benefits as it reduces wastage of resources, optimising product utility whilst helping to reduce the environmental impacts of our production and consumption in Singapore.
Q2: Moving down to the industry level, for Singapore’s domestic business sectors, how does this circular economy benefit business bottom-lines?
Alan: One of the key lessons of survival learnt from the Covid-19 pandemic is that businesses need to make good and creative use of all available resources to be resilient. The Circular Economy model adheres to this principle as it involves extending the product lifecycle for reuse.
Products then can be productively used again and again, thereby creating further value.
Pivoting to a circular economic model, will substantially reduce unnecessary capital expenditure hence improving bottom line. Leveraging on a Device-as-a-Service model for example, which is highly circular in nature, businesses get to steer away from massive capital investments to monthly predictable subscription fees.
Since device ownership still lies with the lessor, repairs, upgrades and reuse of these devices will usually be undertaken by the lessor reducing the complexities and costs involved in managing these devices from cradle to grave.
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SGTech: We hear reports that changing business processes to increase the circularity of business operations may be challenging for SMEs, especially the micro-SMEs. However, we also hear of internal challenges for large corporations and MNCs as well.
Q3: In your view, what are the common denominators of the challenges faced by businesses from big to small in raising circularity?
Alan: he two main challenges most businesses especially SMEs face to change their business operations to increase circularity is cost and mindset. Profitability as mentioned earlier is imperative and changing a business process and business direction can be an expensive exercise when viewed on a short-term basis. The mindset of people can be another obstacle where familiarity and comfort with the current process makes changing extremely difficult. Comfort can breed complacency. The Circular Economy model must be viewed as an economically sound long-term business model with buy-in from everyone involved in the business for it to be a viable business approach.
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Q4: Based on your vast experience in IT asset lifecycle management or now commonly known as Device-as-a-Service, what are the most common sustainability challenges in digitalizing, you have come across among businesses?
Alan: Businesses generally understand the benefits of digitalising their business processes. A big part of digitalisation involves empowering employees with the right tech devices and applications.
With the rapid proliferation of tech devices, businesses often will feel the need to upgrade their devices within a short period of time and this creates 2 challenges; usable devices which are not being utilized fully to its lifecycle or devices which are potentially disposed incorrectly before fulfilment of its useful life which would add to the surmounting e-waste issue that is harmful to the environment.
The last challenge is on the improper disposal of tech devices at the end of its useful life where many businesses can be confused on the right channel methods of disposal. Improper disposal of tech devices not only contributes to the e-waste problem but can also be a data security concern where 10% of global data leakages are caused by improper disposal of devices.
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Q5: What roles can Singapore’s IT managers and service providers play that will be helpful to overcome these challenges?
Alan: To overcome and support businesses in alleviating these challenges of limited budget and complexities of managing the device lifecycle of IT assets (a key enabler in any digitalisation imperatives), IT managers should consider deploying Device-as-a-Service for these businesses.
DaaS combines modern devices with essential software and services in a single, predictable subscription.
Such solutions help businesses improve cost structure while giving them access to modern devices, by shifting from capital expenditure to an operating expense.
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Q6: What roles can industry associations like SGTech play to help smooth the way and enable tech businesses become part of the solution?
Alan: SGTech, being the leading trade association representing over 1,000 tech and tech@core businesses in Singapore, plays an extremely important role in creating awareness as the voice of the industry as well building a framework for sustainable practises and processes within and beyond the tech industry where businesses can not only easily begin their journey to be sustainable and in parallel understand the economic benefits of taking this journey.
Q7: Lastly, what advice do you have for SMEs who have yet to embark on their circularity journey?
Alan: Start planning your journey now and understand that the circular economy has many benefits not only to the environment but also potentially to SMEs bottomline. Start your journey with small steps and SMEs can always engage SGTech for ideas and guidance on the where, what, and how of the circular economy.
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Rentalworks Indonesia – Our Latest Footprint
Rentalworks Group is pleased to announce our latest footprint in the Southeast Asian region. Our foray into the Indonesian market is a testament of our commitment in supporting the growth of business entities (mid-large corporations and SMEs) in this region.
Rentalworks’ integrated IT asset lifecycle management solutions consisting of specially curated device leasing programs enables businesses reduce costs of sourcing, procuring, and managing these devices – so that they can focus on growing their businesses. “We work out the best available tech devices that fit each business requirements at the cost that fits their budget. Our unique lease- to-use approach ensures the process of deployment, maintenance and refresh are all managed throughout by Rentalworks; at the same time ensuring all endpoints are monitored and protected from anywhere, at any time. Esentially think Device as a Service” said Alan Puah, Managing Director of Rentalworks Group.
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Device-As-A-Service: The New Playbook Amidst Supply Chain Disruptions
PC shipments around the world were hit by their worst slump in the past nine years, research firm Gartner said on Monday. For the second quarter of 2022, global shipments fell to 72 million, a decline of 12.6% compared with the same quarter in 2021.¹
The decline we saw in the first quarter of 2022 has accelerated in the second quarter, driven by the ongoing geopolitical instability caused by the Russian invasion of Ukraine, inflationary pressure on spending and a steep downturn in demand for Chromebooks,” said Mikako Kitagawa, research director at Gartner. “Supply chain disruptions also continued, but the major cause of PC delivery delays changed from component shortages to logistics disruptions.¹
Closer to the Southeast Asian region, Malaysian companies from palm oil plantations to semiconductor makers are refusing orders and forgoing billions in sales, hampered by a shortage of more than a million workers … due to protracted negotiations with Indonesia and Bangladesh over worker protections.²
The industry-wide silicon chip shortage and disruptions related to COVID-19 lockdowns in China have left the technology sector facing renewed supply constraints.
These are familiar narratives which many businesses could resonate with – a “perfect storm”, amidst other structural global disruptions, driving costs northwards. It presents a slew of challenges to businesses in trying to grow revenue and maintaining profit margins.
Device-as-a-Service… the new playbook to ride the ‘storm’
Realities: IT projects cannot be stalled notably so in this era of digitalisation of operations for cost rationalisation and improvement of productivity; hybrid work arrangements are here to stay. Against the backdrop of supply chain disruptions and increasing costs, ability to scale up and leverage on growth opportunities are key considerations for many C-suites and entrepreneurs.
In efforts to resolve this dilemma between growth and cost rationalisation (budget), Device-as-a-Service is one solution that businesses could adopt. Device-as-a-Service or commonly known as DaaS is a platform that manages the device lifecycle – it is a supply chain model combining device fulfilment, services, recovery, right
up to device refresh (to avoid device obsolescence which could hamper productivity). It provides an integrated seamless end-to-end device lifecycle management for a seamless user experience.
DaaS is emerging as a desirable playbook as it alleviates the issues inherent to direct procurement, which may have longer delivery time frame (because of the inherent which currently has become dire due to supply and logistics challenges) hence putting projects, expansion initiatives at risk. DaaS providers on the other hand, due to the nature of their business, generally would have buffer stocks be it new or pre-loved devices which businesses could ride on empowering them to be agile and scalable.
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Beyond stock availability, DaaS has manifold benefits:
- Boosts Cashflow
An off-balance sheet item companies can benefit from favourable financial ratios namely leverage and liquidity in addition to conserving capital. DaaS (which incorporates leasing) allows companies to enjoy exemptions from capitalizing the leased endpoint computing device in balance sheet ( IFRS 16 lease ) - Reduces Total Costs of Ownership
DaaS devices minimizes the burdens associated with rapid deployment of IT assets due to faster pace of new technologies and digitalisation initiatives. Companies get to manage/reduce total costs of ownership due to mechanical failures as the assets age and unbudgeted software upgrades as the service provider as the owners of the devices undertakes maintenance and inventory management in addition to the costs that is associated with it.
According to “IDC 2021 Device as a Service MCS Study,” IDC, August 2021, DaaS is helping companies reduce their PC costs by up to 17 percent, with small businesses experiencing a greater impact. DaaS helps reduce IT workloads by up to 16 percent. - Empowers Responsible Refresh
DaaS enables companies to refresh their IT assets with latest technologies maintaining performance and reliability. Old devices will be re-furbished and leased out as pre-loved assets or recycled within the context of circular economy, supporting companies in achieving their sustainability goals.
In summary DaaS, subscribers gain flexibility, lower costs, and freedom from device management responsibilities hence reducing total costs of ownership.
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Founded in 2007 Rentalworks Group, with regional footprints in Malaysia, Singapore, Indonesia and partners in other parts of Asia, Rentalworks offers integrated DaaS solutions consisting of specially curated device leasing programs. “We work out the best available tech devices that fit each business requirements at the cost that fits their budget. Our unique approach ensures the process of deployment, maintenance and refresh are all managed throughout by Rentalworks; at the same time ensuring all endpoints are monitored and protected from anywhere, at any time, think Device-as-a-Service” said Alan Puah, Managing Director of Rentalworks Group.
With Rentalworks retaining ownership of the assets throughout its lifecycle. Rentalworks takes responsibility for extending its useable life, recovering it for reuse. In doing so, maximizing its economic utility while minimizing environmental impact without creating unnecessary e-waste due to improper disposal. In addition, for devices that have attained its end of life, Rentalworks will recycle the devices responsibly in accordance with local environmental laws.